• DOI:10.1108/13527601011068388
• Corpus ID: 41079610

Conflict management among American and Chinese employees in multinational organizations in China

@article{Yuan2010ConflictMA,
  title={Conflict management among American and Chinese employees in multinational organizations in China},
  author={Wenli Yuan},
  journal={Cross Cultural Management: An International Journal},
  year={2010},
  volume={17},
  pages={299-311}
}

• Wenli Yuan
• Published 1 August 2010
• Business
• Cross Cultural Management: An International Journal

Purpose – This study aims to examine how American and Chinese employees of multinational organizations deal with conflict between them.Design/methodology/approach – In‐depth interviews were conducted with 42 employees from 28 multinational organizations operating in China. A constant comparative method was used to analyze the data.Findings – The paper finds that both American and Chinese employees used various strategies to deal with conflict, such as integrating, insisting on one's own solution, compromising, yielding to authority, avoiding, passive resistance, dissolving the relationship, and a third‐party approach. In general, American participants were more likely to confront a conflict than Chinese participants. Findings of this study also indicate that differing motivations lead to the utilization of a common conflict management strategy.Research limitations/implications – The validity of this study might be compromised due to self‐reported responses. Future researchers need to further clarify defin...