Conflict cultures in organizations: how leaders shape conflict cultures and their organizational-level consequences.

@article{Gelfand2012ConflictCI,
  title={Conflict cultures in organizations: how leaders shape conflict cultures and their organizational-level consequences.},
  author={Michele J. Gelfand and Lisa Michelle Leslie and Kirsten Michelle Keller and C. D. De Dreu},
  journal={The Journal of applied psychology},
  year={2012},
  volume={97 6},
  pages={
          1131-1147
        }
}
Anecdotal evidence abounds that organizations have distinct conflict cultures, or socially shared norms for how conflict should be managed. However, research to date has largely focused on conflict management styles at the individual and small group level, and has yet to examine whether organizations create socially shared and normative ways to manage conflict. In a sample of leaders and members from 92 branches of a large bank, factor analysis and aggregation analyses show that 3 conflict… Expand

Tables and Topics from this paper

How Organizational Culture at the Top Relates to Conflict Management and Organizational Justice Perceptions on the Work Floor
Organizations are well advised to develop a conflict culture promoting constructive conflict management and cooperation. But what does such a culture look like? Research from international andExpand
Corporate Communication and Worker Perceptions of Conflict Management and Justice
Organizations are well advised to develop a conflict culture promoting constructive conflict management and cooperation. But what does such a culture look like? Research from international andExpand
Bringing the Leader Back in: Why, How, and When Leadership Empowerment Behavior Shapes Coworker Conflict
With the diffusion of team-based work organizations and flatter organizational hierarchies, many leaders empower employees to perform their work. Empowerment creates an interesting tension regardingExpand
Conflict Management Styles in the Classroom
The present study deviates from previous research by investigating personality and immediacy interactions with conflict management styles within small groups inside the classroom. Categories ofExpand
Individual and organizational factors promoting successful responses to workplace conflict
Although conflict at work is a fairly common and often distressing occurrence, it is arguably a vital and necessary element of human interaction. Relevant to this special issue on positiveExpand
Tracking managerial conflict adaptivity: Introducing a dynamic measure of adaptive conflict management in organizations
Summary Since Darwin, adaptation to change has been associated with survival and fit. Yet, despite this, leaders and managers often get stuck in dominating approaches to conflict, and few scholarsExpand
Uncertainty Avoidance, Culture, and People’s Reaction to Conflict
People of every nationality possess values and culture that they believe in and follow. These cultures and values influence their attitudes and behavior, including reactions to conflict. This studyExpand
The cost of contention: Subordinates’ reactions to workplace conflict with their supervisor
Workplace conflict has substantial adverse effects for both employees and organizations. Given the difference in authority, workplace conflicts with supervisors are particularly taxing for employees.Expand
The vicious cycle of unfairness and conflict in teams
Purpose Teams often cannot fulfill their managers’ expectations due to unfairness issues and dysfunctional conflicts with teammates. This paper aims to create a fair team environment, it isExpand
Organisational Conflict : A Review of the Literature
Organizational conflict refers to the condition of misunderstanding or disagreement that is caused by the perceived or actual opposition in the needs, interests and values among people who workExpand
...
1
2
3
4
5
...

References

SHOWING 1-10 OF 162 REFERENCES
On the etiology of conflict cultures
Abstract Conflict has long been conceived as a fundamental part of all organizational systems. Yet the literature on conflict is largely divorced from its organizational roots and instead focuses onExpand
Managing relationship conflict and the effectiveness of organizational teams
Past research has revealed that team effectiveness and satisfaction suffer when teams experience relationship conflict - conflict related to interpersonal issues, political norms and values, andExpand
A theory-based measure of conflict management strategies in the workplace
Conflict management influences individual well-being, group performance and organizational effectiveness. This research examined the psychometric qualities of two versions of the newly developed testExpand
Conflict and Conflict Management
Conflict cannot be avoided since it is an inevitable aspect of work teams. Conflict may be defined as a struggle or contest between people with opposing needs, ideas, beliefs, values, or goals.Expand
The role of founder in creating organizational culture
Explores what organizational culture is, how founders create and embed cultural elements into their firms, why first-generation companies develop distinctive cultures, and the implications presentExpand
The psychology of conflict and conflict management in organizations
R. Pritchard, Foreword. Part 1. Introduction: Setting the Stage. C.K.W. De Dreu, M.J. Gelfand, Conflict in the Workplace: Sources, Functions, and Dynamics Across Multiple Levels of Analysis. D.Expand
Conflict Management for Effective Top Management Teams and Innovation in China
Top management teams may be critical for developing organizations that can keep abreast of marketplace changes and innovate. Several streams of strategy research have argued that conflict andExpand
Culture as social control: Corporations, cults, and commitment.
The notion of " organizational culture " has attracted a broad base of scholarly interest. While many researchers study culture using an ethnographic approach, we examine it from a functionalExpand
Organizational Context and Interdepartmental Conflict.
The subjects of the study were over 300 managers with interdepartmental liaison responsibilities drawn from five departments of the same firm. The study attempts to explain variances in theExpand
Differences Between Tight and Loose Cultures: A 33-Nation Study
TLDR
The differences across cultures in the enforcement of conformity may reflect their specific histories and advances knowledge that can foster cross-cultural understanding in a world of increasing global interdependence and has implications for modeling cultural change. Expand
...
1
2
3
4
5
...