Conflict cultures in organizations: how leaders shape conflict cultures and their organizational-level consequences.

  title={Conflict cultures in organizations: how leaders shape conflict cultures and their organizational-level consequences.},
  author={Michele J. Gelfand and Lisa M. Leslie and Kirsten Michelle Keller and C. D. De Dreu},
  journal={The Journal of applied psychology},
  volume={97 6},
Anecdotal evidence abounds that organizations have distinct conflict cultures, or socially shared norms for how conflict should be managed. However, research to date has largely focused on conflict management styles at the individual and small group level, and has yet to examine whether organizations create socially shared and normative ways to manage conflict. In a sample of leaders and members from 92 branches of a large bank, factor analysis and aggregation analyses show that 3 conflict… 

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