Conflict Management Support in Electronic Negotiations

@inproceedings{Dannenmann2010ConflictMS,
  title={Conflict Management Support in Electronic Negotiations},
  author={Alexander Dannenmann and Mareike Schoop},
  booktitle={ODR},
  year={2010}
}
Negotiation Support Systems (NSSs) offer a multidimensional support of negotiations through the internet. Different kind of conflicts – apart from the initial conflict – can occur during this process. This paper will give an overview of the current state-of-the-art in managing electronic negotiations with the help of NSSs and it introduces an advanced conflict management concept to resolve escalated conflicts during the negotiation. 

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