Conflict Management Support in Electronic Negotiations

  title={Conflict Management Support in Electronic Negotiations},
  author={Alexander Dannenmann and Mareike Schoop},
Negotiation Support Systems (NSSs) offer a multidimensional support of negotiations through the internet. Different kind of conflicts – apart from the initial conflict – can occur during this process. This paper will give an overview of the current state-of-the-art in managing electronic negotiations with the help of NSSs and it introduces an advanced conflict management concept to resolve escalated conflicts during the negotiation. 

1 Figure or Table