Configuring the caller in ambiguous encounters: volunteer handling of calls to Samaritans emotional support services.


This paper discusses volunteer strategies for handling and assessing calls to Samaritans emotional support services for the suicidal and despairing. It presents findings from the qualitative components of a two-year mixed methods study based on an online caller survey, branch observations and interviews with volunteers and callers throughout the U.K. A… (More)


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