Computer service rates and user support

@inproceedings{Houweling1979ComputerSR,
  title={Computer service rates and user support},
  author={Douglas Van Houweling},
  booktitle={SIGUCCS},
  year={1979}
}
The meteoric decline in hardware costs now in progress will result in computing becoming a personnel-intensive enterprise. Most of this personnel will be devoted to software development and support of computing users. The financing and budgeting in most university computing centers is centered on hardware and computing cycles. How, then, can university computing best adapt to the changing economic structure of the information processing industry?Who should provide user support services? The… CONTINUE READING