Complexity of service value networks: Conceptualization and empirical investigation

  title={Complexity of service value networks: Conceptualization and empirical investigation},
  author={Rahul C. Basole and Willian Bill Rouse},
  journal={IBM Systems Journal},
R. C. Basole W. B. Rouse This paper explores how service value is created in a network context and how the structure and dynamics of the value network as well as customer expectations influence the complexity of the services ecosystem. The paper then discusses what transformative role information and communication technology (ICT) plays in coordinating and delivering value and managing this complexity. A conceptual model is developed for understanding and investigating the nature, delivery, and… CONTINUE READING
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