Complaint management using the extended 8D-method along the automotive supply chain

@article{Behrens2007ComplaintMU,
  title={Complaint management using the extended 8D-method along the automotive supply chain},
  author={Bernd-Arno Behrens and Ingo Wilde and Manfred Hoffmann},
  journal={Production Engineering},
  year={2007},
  volume={1},
  pages={91-95}
}
The integration of suppliers and customers into the supply chain is a constant objective for companies in a network of production resources, especially in the automotive industry. Complaints of OEMs and suppliers in this field of business must be processed with high urgency and precision by the complaint management. To allow an efficient flow of information, a method and a software prototype have been developed to work on complaints along the supply chain. The extended 8D-method can be applied… CONTINUE READING

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