Complaint Classification using Word2Vec Model

  title={Complaint Classification using Word2Vec Model},
  author={M. Rathore and D. Gupta and Dinabandhu Bhandari},
  journal={International journal of engineering and technology},
Attempt has been made to develop a versatile, universal complaint grievance segregator by classifying orally acknowledged grievances into one of the predefined categories. The oral complaints are first converted to text and then each word is represented by a vector using word2vec. Each grievance is represented by a single vector using Gated Recurrent Unit (GRU) that implements the hidden state of Recurrent Neural Network (RNN) model. The popular Multi-Layer Perceptron (MLP) has been used as the… Expand

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