Comparison of three one-question, post-task usability questionnaires

@inproceedings{Sauro2009ComparisonOT,
  title={Comparison of three one-question, post-task usability questionnaires},
  author={Jeff Sauro and Joseph S. Dumas},
  booktitle={CHI},
  year={2009}
}
Post-task ratings of difficulty in a usability test have the potential to provide diagnostic information and be an additional measure of user satisfaction. But the ratings need to be reliable as well as easy to use for both respondents and researchers. Three one-question rating types were compared in a study with 26 participants who attempted the same five tasks with two software applications. The types were a Likert scale, a Usability Magnitude Estimation (UME) judgment, and a Subjective… CONTINUE READING
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