Comparison of Deceptive and Truthful Travel Reviews

@inproceedings{Yoo2009ComparisonOD,
  title={Comparison of Deceptive and Truthful Travel Reviews},
  author={K. Yoo and U. Gretzel},
  booktitle={ENTER},
  year={2009}
}
As the use of online reviews grows, so does the risk of providers trying to influence review postings through the submission of false reviews. [...] Key Result The results show that deceptive and truthful reviews are different in terms of lexical complexity, the use of first person pronouns, the inclusion of brand names, and their sentiment. However, the results suggest that it might be difficult to distinguish between deceptive and truthful reviews based on structural properties.Expand
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