Comparing the task effectiveness of instant messaging and electronic mail for geographically dispersed teams in Taiwan

@article{Hung2007ComparingTT,
  title={Comparing the task effectiveness of instant messaging and electronic mail for geographically dispersed teams in Taiwan},
  author={Shin-Yuan Hung and Albert H. Huang and David C. Yen and Chia-Ming Chang},
  journal={Computer Standards & Interfaces},
  year={2007},
  volume={29},
  pages={626-634}
}
To improve task effectiveness of geographically dispersed teams, media selection approaches a complex issue involving media features and user characteristics. This study compares user perceptions about task effectiveness between instant messengers (IM) and e-mail (EM). Using a field experiment, the design contrasted teams using EM with teams using IM. Thirty-four teams of two graduate students were enrolled as participants from five universities in Taiwan. Two people were separated… CONTINUE READING

From This Paper

Figures, tables, and topics from this paper.

Explore Further: Topics Discussed in This Paper

References

Publications referenced by this paper.
Showing 1-10 of 74 references

Beyond the interface: Ease of use and task/technology fit

Information & Management • 1998
View 5 Excerpts
Highly Influenced

Task-Technology Fit and Individual Performance

MIS Quarterly • 1995
View 8 Excerpts
Highly Influenced

Organizational information requirements, media richness and structural design, Management Science

R. L. Daft, R. H. Lengel
1986
View 7 Excerpts
Highly Influenced

Reducing social context cues: electronic mail in organizational communications, Management Science

L. Sproull, S. Kiesler
1986
View 6 Excerpts
Highly Influenced