Comparative Analysis of User-Generated Online Yelp Reviews for Periodontal Practices in Multiple Metropolitan Markets.

@article{Holtzclaw2017ComparativeAO,
  title={Comparative Analysis of User-Generated Online Yelp Reviews for Periodontal Practices in Multiple Metropolitan Markets.},
  author={Dan J Holtzclaw},
  journal={Journal of periodontology},
  year={2017},
  volume={88 2},
  pages={
          137-143
        }
}
BACKGROUND Previously published research for a single metropolitan market (Austin, Texas) found that periodontists fare poorly on the Yelp website for nearly all measured metrics, including average star ratings, number of reviews, review removal rate, and evaluations by "elite" Yelp users. The purpose of the current study is to confirm or refute these findings by expanding datasets to additional metropolitan markets of various sizes and geographic locations. METHODS A total of 6,559 Yelp… CONTINUE READING
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