Community, consensus, coercion, control: cs*w or how policy mediates mass participation

@inproceedings{Kriplean2007CommunityCC,
  title={Community, consensus, coercion, control: cs*w or how policy mediates mass participation},
  author={Travis Kriplean and Ivan Beschastnikh and David W. McDonald and Scott A. Golder},
  booktitle={GROUP '07},
  year={2007}
}
When large groups cooperate, issues of conflict and control surface because of differences in perspective. Managing such diverse views is a persistent problem in cooperative group work. The Wikipedian community has responded with an evolving body of policies that provide shared principles, processes, and strategies for collaboration. We employ a grounded approach to study a sample of active talk pages and examine how policies are employed as contributors work towards consensus. Although… 
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