Communicating user research in order to drive design and product decisions

@inproceedings{Holtzblatt2014CommunicatingUR,
  title={Communicating user research in order to drive design and product decisions},
  author={Karen Holtzblatt and Shoshana Holtzblatt},
  booktitle={CHI Extended Abstracts},
  year={2014}
}
As the industry evolved from engineering-centered design to user-centered design, organizations created new roles. These user experience (UX) roles are charged with conducting user studies, synthesizing data collected, and communicating findings to product managers, engineers, and UI designers. While it's generally accepted that user research should be… CONTINUE READING