Comment on ‘A review of 145 234 ophthalmic patient episodes lost to follow-up’

@article{Sharp2018CommentO,
  title={Comment on ‘A review of 145 234 ophthalmic patient episodes lost to follow-up’},
  author={John A. Sharp},
  journal={Eye},
  year={2018},
  volume={32},
  pages={475-475}
}
Davis et al1 identify the importance of seamless transfer of outcome information from doctor to reception. In systems theory terms, they have demonstrated how information degrades with time and transfer. Errors generated by degradation lead to more work for staff. This has been termed ‘failure demand’ by systems design critic John Seddon.2 He argues that… CONTINUE READING