Combining modelling and simulation approaches: How to measure performance of business processes

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@article{Bisogno2016CombiningMA, title={Combining modelling and simulation approaches: How to measure performance of business processes}, author={Stefania Bisogno and Armando Calabrese and Massimo Gastaldi and Nathan Levialdi Ghiron}, journal={Business Proc. Manag. Journal}, year={2016}, volume={22}, pages={56-74} }