Collecting data on patient experience is not enough: they must be used to improve care.

@article{Coulter2014CollectingDO,
  title={Collecting data on patient experience is not enough: they must be used to improve care.},
  author={Angela Coulter and Louise Locock and Sue Ziebland and Joe Calabrese},
  journal={BMJ},
  year={2014},
  volume={348},
  pages={
          g2225
        }
}
The NHS has been collecting data on patients’ experience of care for over 10 years but few providers are systematically using the information to improve services. Angela Coulter and colleagues argue that a national institute of “user” experience should be set up to draw the data together, determine how to interpret the results, and put them into practice 

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Developing a User Reported Measure of Care Co-ordination

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