Cockpit-cabin communication: II. Shall we tell the pilots?

@article{Chute1996CockpitcabinCI,
  title={Cockpit-cabin communication: II. Shall we tell the pilots?},
  author={R. Chute and E. Wiener},
  journal={The International journal of aviation psychology},
  year={1996},
  volume={6 3},
  pages={
          211-31
        }
}
  • R. Chute, E. Wiener
  • Published 1996
  • Engineering, Medicine
  • The International journal of aviation psychology
  • In a previous article (Chute & Wiener, 1995), we explored the coordination between the "two cultures" in an airliner's crew: cockpit and cabin. In this article, we discuss a particular problem: the dilemma facing the cabin crew when they feel that they have safety-critical information and must decide whether to take it to the cockpit. We explore the reasons for the reluctance of the flight attendant to come forward with the information, such as self-doubt about the accuracy or importance of the… CONTINUE READING
    38 Citations

    Figures and Topics from this paper

    Explore Further: Topics Discussed in This Paper

    Cockpit-cabin communication: I. A tale of two cultures.
    • R. Chute, E. Wiener
    • Engineering, Medicine
    • The International journal of aviation psychology
    • 1995
    • 50
    • PDF
    The flight attendant dilemma: an analysis of communication and sensemaking during in-flight emergencies
    • 39
    • Highly Influenced
    The Cockpit, the Cabin, and Social Psychology
    • 8
    • Highly Influenced
    • PDF

    References

    SHOWING 1-10 OF 31 REFERENCES
    Cockpit and Cabin Crew Coordination
    • 5
    • PDF
    Cockpit-cabin communication: I. A tale of two cultures.
    • R. Chute, E. Wiener
    • Engineering, Medicine
    • The International journal of aviation psychology
    • 1995
    • 50
    • PDF
    On the design of flight-deck procedures
    • 68
    13 – Cockpit Automation
    • 91
    Beyond the Sterile Cockpit
    • 159
    Controlled Flight into Terrain Accidents: System-Induced Errors
    • E. Wiener
    • Engineering, Environmental Science
    • 1977
    • 77
    ACCIDENT AND INCIDENT REPORTS SHOW IMPORTANCE OF "STERILE COCKPIT" COMPLIANCE /
    • 8
    Relational message interpretations of touch, conversational distance, and posture
    • 175
    Commission of inquiry into the Air Ontario crash at Dryden, Ontario
    • Toronto, Canada.
    • 1992
    Special Investigation Report: Flight Attendant Training and Performance During Emergency Situations (NTSB/SIR-92/02)
    • Washington, DC: Author.
    • 1992