Co-creating e-service innovations: Theory, practice, and impact on firm performance

  title={Co-creating e-service innovations: Theory, practice, and impact on firm performance},
  author={Shu-Hui Chuang and Hong-Nan Lin},
  journal={Int J. Information Management},
Recently, profound technological changes and greater customer demand have triggered a sudden increase in e-service innovations. However, little research so far has explored the capabilities needed in order to innovate and implement e-service solutions. The purpose of this study is to investigate the antecedents of e-service innovation and its impact on a firm’s performance outcomes of value cocreation and firm -service innovation alue cocreation ynamic-capability view value. The main research… CONTINUE READING
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