Co-creating e-service innovations: Theory, practice, and impact on firm performance

@article{Chuang2015CocreatingEI,
  title={Co-creating e-service innovations: Theory, practice, and impact on firm performance},
  author={Shu-Hui Chuang and Hong-Nan Lin},
  journal={Int J. Information Management},
  year={2015},
  volume={35},
  pages={277-291}
}
Recently, profound technological changes and greater customer demand have triggered a sudden increase in e-service innovations. However, little research so far has explored the capabilities needed in order to innovate and implement e-service solutions. The purpose of this study is to investigate the antecedents of e-service innovation and its impact on a firm’s performance outcomes of value cocreation and firm -service innovation alue cocreation ynamic-capability view value. The main research… CONTINUE READING
Recent Discussions
This paper has been referenced on Twitter 3 times over the past 90 days. VIEW TWEETS

From This Paper

Figures, tables, and topics from this paper.
3 Citations
71 References
Similar Papers

References

Publications referenced by this paper.
Showing 1-10 of 71 references

Information technology as competitive advantage : The role of human , business and technology resources

  • A. Dent-Micallef
  • Strategic Management Journal
  • 1997
Highly Influential
5 Excerpts

Assessing the unidimensionality of measurement : A paradigm and illustration within the context of information systems research

  • A. H. Segars
  • Omega
  • 1997
Highly Influential
2 Excerpts

Co - created e - services : The synthesis of a new field of study

  • T. J. cCormick
  • International Journal of E - Business Development
  • 2013

Service innovation : A comparative study of U . S . and Indian service firm

  • D. Hale
  • Journal of Business Research
  • 2013
1 Excerpt

The roles of infrastructure capability and customer orientation in enhancing customer - information quality in CRM systems : Empirical evidence from Taiwan

  • T. Coltman
  • International Journal of Information Management
  • 2013

Similar Papers

Loading similar papers…