Cmc Cues Enrich Lean Online Communication : the Case of Letter and Punctuation Mark Repetitions

@inproceedings{Kalman2010CmcCE,
  title={Cmc Cues Enrich Lean Online Communication : the Case of Letter and Punctuation Mark Repetitions},
  author={Yoram M. Kalman and Darren Gergle},
  year={2010}
}
Decades of IS literature focus on the relationships between the use of lean forms of online communication, and various task and outcome variables. This paper suggests the need to examine the underlying assumption which classifies text-based media as inferior and lacking in social, relational and affective richness relative to traditional forms of communication. We review the evidence for this from the computer-mediated communication (CMC) literature, and point to the extensive evidence that… CONTINUE READING

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