Closing medical encounters: two physician practices and their implications for the expression of patients' unstated concerns.

@article{Robinson2001ClosingME,
  title={Closing medical encounters: two physician practices and their implications for the expression of patients' unstated concerns.},
  author={Jeffrey D. Robinson},
  journal={Social science & medicine},
  year={2001},
  volume={53 5},
  pages={639-56}
}
When patients visit primary-care physicians, they frequently have more than one concern. Patients' first concerns are solicited by physicians at the beginnings of encounters. A challenge to health care is how to get patients' additional concerns raised as topics of discussion. If patients' additional concerns are addressed, it tends to occur at the end of encounters. Using the methodology of conversation analysis, this article identifies and describes the interactional organization of two… CONTINUE READING

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