• DOI:10.1093/BJSW/BCP041
• Corpus ID: 53513827

Client Satisfaction and Outcome Comparisons of Online and Face-to-Face Counselling Methods

@article{Murphy2009ClientSA,
  title={Client Satisfaction and Outcome Comparisons of Online and Face-to-Face Counselling Methods},
  author={Lawrence Murphy and Paul Parnass and Dan Mitchell and Rebecca Hallett and Paula M. Cayley and Samantha Seagram},
  journal={British Journal of Social Work},
  year={2009},
  volume={39},
  pages={627-640}
}

• L. Murphy, Paul Parnass, +3 authors Samantha Seagram
• Published 1 June 2009
• Psychology
• British Journal of Social Work

This article compares Global Assessment of Function (GAF) and Client Satisfaction Survey scores for clients receiving either face-to-face or online counselling. Clients were assessed by phone and then assigned to one of the two modalities. Analyses of variance were conducted with α = 0.05, to examine differences between counselling modalities. No significant differences were found for degree of change in GAF between assessment and closing between the two modalities. Some differences were found in Client Satisfaction Scores. Implications for screening and social work practice are discussed.