Client Satisfaction and Outcome Comparisons of Online and Face-to-Face Counselling Methods

  title={Client Satisfaction and Outcome Comparisons of Online and Face-to-Face Counselling Methods},
  author={Lawrence Murphy and Paul Parnass and Dan Mitchell and Rebecca Hallett and Paula M. Cayley and Samantha Seagram},
  journal={British Journal of Social Work},
This article compares Global Assessment of Function (GAF) and Client Satisfaction Survey scores for clients receiving either face-to-face or online counselling. Clients were assessed by phone and then assigned to one of the two modalities. Analyses of variance were conducted with α = 0.05, to examine differences between counselling modalities. No significant differences were found for degree of change in GAF between assessment and closing between the two modalities. Some differences were found… 

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