• DOI:10.6007/IJARBSS/V8-I3/3992
Corpus ID: 149863873

Client’s Satisfaction in Face-To-Face Counselling and Cyber Counseling Approaches: A Comparison

@article{Zainudin2018ClientsSI,
  title={Client’s Satisfaction in Face-To-Face Counselling and Cyber Counseling Approaches: A Comparison},
  author={Z. Zainudin and Yusni Mohamad Yusop},
  journal={The International Journal of Academic Research in Business and Social Sciences},
  year={2018},
  volume={8},
  pages={677-684}
}

• Z. Zainudin, Yusni Mohamad Yusop
• Published 2018
• Psychology
• The International Journal of Academic Research in Business and Social Sciences

research, the success of the Cybercounseling service is measured in terms of the capability of this method to provide client satisfaction (Client Satisfaction). This quasi-experimental study uses Non-equivalent Control Group Pretest/Postest Design. Quantitative data obtained using the Client's Satisfaction Inventory Short-Form (CSI-SF) questionnaire. A total of 60 research subjects were involved and conducted in two study groups, control group using Face-to-Counseling approach and experimental… Expand

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