Client’s Satisfaction in Face-To-Face Counselling and Cyber Counseling Approaches: A Comparison

  title={Client’s Satisfaction in Face-To-Face Counselling and Cyber Counseling Approaches: A Comparison},
  author={Zaida Nor Zainudin and Yusni Mohamad Yusop},
  journal={The International Journal of Academic Research in Business and Social Sciences},
research, the success of the Cybercounseling service is measured in terms of the capability of this method to provide client satisfaction (Client Satisfaction). This quasi-experimental study uses Non-equivalent Control Group Pretest/Postest Design. Quantitative data obtained using the Client's Satisfaction Inventory Short-Form (CSI-SF) questionnaire. A total of 60 research subjects were involved and conducted in two study groups, control group using Face-to-Counseling approach and experimental… 

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