Classification and synthesis of quality approaches in e-government services

@article{Halaris2007ClassificationAS,
  title={Classification and synthesis of quality approaches in e-government services},
  author={Christos Halaris and Babis Magoutas and Xenia Papadomichelaki and Gregoris Mentzas},
  journal={Internet Research},
  year={2007},
  volume={17},
  pages={378-401}
}
Purpose – The purpose of this paper is to present a multi‐faceted summary and classification of the existing literature in the field of quality of service for e‐government and outline the main components of a quality model for e‐government services.Design/methodology/approach – Starting with fundamental quality principles the paper examines and analyzes 36 different quality approaches concerning public sector services, e‐services in general and more specifically e‐government services. Based on… CONTINUE READING

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Measurement of e-services quality: an empirical study of University of Bahrain

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