Citizen-centric critical success factors for the implementation of e-government: A case study of Kenya Huduma Centres

@article{Otieno2015CitizencentricCS,
  title={Citizen-centric critical success factors for the implementation of e-government: A case study of Kenya Huduma Centres},
  author={Ibrahim Otieno and Elijah I. Omwenga},
  journal={2015 IST-Africa Conference},
  year={2015},
  pages={1-9}
}
The development of the Internet and emerging technologies offer government new opportunities to serve and interact with citizens in transformative ways that were not possible before. E-government is concerned with transforming service delivery and the fundamental relationship between government and citizens. Most governments have realized the importance of… CONTINUE READING