ChurnVis: Visualizing mobile telecommunications churn on a social network with attributes

@article{Archambault2013ChurnVisVM,
  title={ChurnVis: Visualizing mobile telecommunications churn on a social network with attributes},
  author={Daniel W. Archambault and Neil J. Hurley and Cuong To Tu},
  journal={2013 IEEE/ACM International Conference on Advances in Social Networks Analysis and Mining (ASONAM 2013)},
  year={2013},
  pages={894-901}
}
In this paper, we present ChurnVis, a system for visualizing components affected by mobile telecommunications churn and subscriber actions over time. We describe our experience of deploying this system in a network analytics company for use in data analysis and presentation tasks. As social influence seems to be a factor in mobile telecommunications churn (the decision of a subscriber to leave a particular service provider), the visualization is based on a social network inferred from calling… CONTINUE READING