Chinese Citizen Satisfaction with Government Performance during COVID-19

  title={Chinese Citizen Satisfaction with Government Performance during COVID-19},
  author={Cary Wu and Zhilei Shi and Rima Wilkes and Jiaji Wu and Zhiwen Gong and Nengkun He and Zang Xiao and Xiaojun Zhang and Weijun Lai and Dongxia Zhou and Feng Zhao and Xiufang Yin and Pingbo Xiong and Hao‐jun Zhou and Qinghua Chu and Libin Cao and Ruijing Tian and Yu Tan and Liyong Yang and Zexuan He and Malcolm Fairbrother and John Mews and Giuseppe Nicola Giordano},
  journal={Journal of Contemporary China},
  pages={930 - 944}
ABSTRACT While foreign pundits have alternatively blamed and praised the Chinese government’s handling of the COVID-19 virus, little is known about how citizens within China understand this performance. This article considers how satisfied Chinese citizens are with their government’s performance during the COVID-19 pandemic. It first considers the impact of authoritarian control, political culture, and/or actual government performance on citizen satisfaction. Then, it tests the consequences of… 


All governments worldwide strive to achieve public satisfaction; nevertheless, this is a difficult task, as evidenced by the previous literature on citizen satisfaction, which including citizen

The Factors Influencing Public Satisfaction with Community Services for COVID-19: Evidence from a Highly Educated Community in Beijing

The satisfaction of highly educated citizens with community services for COVID-19 represents the attitude of the middle class and plays an important role in both the social and political stability of

Do citizen participation programs help citizens feel satisfied with urban redevelopment policy in China?

Abstract Debates on urban redevelopment policy have emerged and been evolving in China, raising theoretical and practical concerns. Prior researchers have realized that the proactive behavior of

Government Communication, Perceptions of COVID-19, and Vaccination Intention: A Multi-Group Comparison in China

Government communication has been playing an important role in mass vaccination to conduct the largest vaccination campaign of the world for COVID-19 and to counter vaccine hesitancy. This study

Understanding citizens’ satisfaction with the government response during the COVID-19 pandemic in China: comprehensive analysis of the government hotline

PurposeThe objective of this study was to analyse the influencing factors of citizens' dissatisfaction with government services during the COVID-19 pandemic to help government departments identify

Government Trust, Environmental Pollution Perception, and Environmental Governance Satisfaction

Environmental governance is related to the healthy living standard of human beings and the sustainable development of an economic society. It is of great significance to explore the influence of

The Complex Media Effects on Civic Participation Intention Amid COVID-19 Pandemic: Empirical Evidence from Wuhan College Students

In the context of the COVID-19 pandemic, media exposure is crucial to motivate public action for the combat with COVID-19 pandemic. However, media effects on civic participation intention are

Studying Satisfaction with the Restriction Measures Implemented in Greece during the First COVID-19 Pandemic Wave

Analysis of data from the first round of the “Public Opinion in the European Union in Time of Coronavirus Crisis” survey indicates that materially deprived individuals were less likely to be satisfied with the restriction measures, while those considering that the health benefits were greater than the economic damage were more likely.

China's COVID‐19 pandemic response: A first anniversary assessment

Abstract The literature on crisis management reports that crises can be critical for organizations, including state and extra‐state actors; they either break down or reinvent themselves. Successful

How do Chinese tourists negotiate the constraints of engaging in post-COVID-19 domestic travel?



Exploring Citizens’ Hierarchical Government Satisfaction: Evidence from China and Taiwan

  • Hsini Huang
  • Political Science
    Japanese Journal of Political Science
  • 2018
Abstract Although the importance of public satisfaction is well documented, few studies have been conducted on the diversity of citizens’ evaluations of the various levels of government. This study

TRUST IN GOVERNMENT: The Relative Importance of Service Satisfaction, Political Factors, and Demography

This paper focuses on trust in government, meaning the parliament, the cabinet, the civil service, local councils, political parties, and politicians. Trust is measured in terms of specific

Citizens’ Perceptions of Governance in Rural and Urban China

This article presents three main findings from a purposive stratified survey of urban and rural residents. First, Chinese citizens “disaggregate” the state with high levels of satisfaction for

Local–national political trust patterns: Why China is an exception

Is political trust in China anomalous? In most countries there are systematic differences in the level of trust in national and local government that take one of three patterns. In some countries,

Villagers and Popular Resistance in Contemporary China

Using interviews with peasants and cadres in North China, compliant villagers (shunmin), recalcitrants (dingzihu), and policy-based resisters (diaomin) are distinguished by reference to their

Finding critical trusters: A response pattern model of political trust

How can declining political trust in Western democracies be explained, especially, when it remains stable and high in authoritarian societies? Underlying this question is a debate about whether

The Civic Culture: Political Attitudes and Democracy in Five Nations

An Approach to Political Culture Patterns of Political Cognition Feelings Toward Government and Politics Patterns of Partnership The Obligation to Participate The Sense of Civic Competence Citizen