Chatbot with a Discourse Structure-Driven Dialogue Management

@inproceedings{Galitsky2017ChatbotWA,
  title={Chatbot with a Discourse Structure-Driven Dialogue Management},
  author={Boris A. Galitsky and Dmitry I. Ilvovsky},
  booktitle={EACL},
  year={2017}
}
We build a chat bot with iterative content exploration that leads a user through a personalized knowledge acquisition session. The chat bot is designed as an automated customer support or product recommendation agent assisting a user in learning product features, product usability, suitability, troubleshooting and other related tasks. To control the user navigation through content, we extend the notion of a linguistic discourse tree (DT) towards a set of documents with multiple sections… CONTINUE READING

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