Characterizing the usability of interactive applications through query log analysis

@inproceedings{Fourney2011CharacterizingTU,
  title={Characterizing the usability of interactive applications through query log analysis},
  author={Adam Fourney and Richard Mann and Michael A. Terry},
  booktitle={CHI},
  year={2011}
}
People routinely rely on Internet search engines to support their use of interactive systems: they issue queries to learn how to accomplish tasks, troubleshoot problems, and otherwise educate themselves on products. Given this common behavior, we argue that search query logs can usefully augment traditional usability methods by revealing the primary tasks… CONTINUE READING