Characteristics of practices, general practitioners and patients related to levels of patients' satisfaction with consultations.

@article{Baker1996CharacteristicsOP,
  title={Characteristics of practices, general practitioners and patients related to levels of patients' satisfaction with consultations.},
  author={Richard Wood Baker},
  journal={The British journal of general practice : the journal of the Royal College of General Practitioners},
  year={1996},
  volume={46 411},
  pages={601-5}
}
BACKGROUND Despite interest in the relationship between patient satisfaction and consultation performance, there is little information about how other characteristics of general practitioners, practices and patients influence satisfaction with consultations. AIM To identify characteristics of patients, practices and general practitioners that influence satisfaction with consultations. METHOD In 1991-92, a consultation satisfaction questionnaire (CSQ) was administered to 75 patients… CONTINUE READING
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