Characteristics of Intrapreneurs in Scale-Intensive Service Firms

  title={Characteristics of Intrapreneurs in Scale-Intensive Service Firms},
  author={Katja Hydle and Tor Helge Aas and Karl Breuning},
  journal={Labor: Human Capital eJournal},
This empirical paper explores the work of employees in charge of service innovation when firms develop and launch new scale-intensive services by addressing two re- search questions: i) How do employees responsible for service innovation work? and ii) what are the related managerial implications when developing and launching new scale-intensive services? To this end, 21 qualitative, in-depth interviews were con- ducted with employees in five large scale-intensive service firms. The findings… 
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