Chapter 31 . Organizational Workflow and Its Impact on Work Quality

@inproceedings{Cain2008Chapter3,
  title={Chapter 31 . Organizational Workflow and Its Impact on Work Quality},
  author={Carol Cain and Saira Haque},
  year={2008}
}
Workflow, loosely defined, is the set of tasks—grouped chronologically into processes—and the set of people or resources needed for those tasks, that are necessary to accomplish a given goal. An organization’s workflow is comprised of the set of processes it needs to accomplish, the set of people or other resources available to perform those processes, and the interactions among them. Consider the following scenario: On a slow Friday afternoon in the emergency room, as one nurse prepares to go… CONTINUE READING

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