Chapter 2 Towards a Customer Centric E-Government Application : The Case of E-Filing in Malaysia

  • Santhanamery Thominathan
  • Published 2016
The advances in information and communication technologies (ICT) have raised new opportunities for the implementation of novel applications and the provision of high quality services over global networks. The aim is to utilize this “information society era” for improving the quality of life of all citizens, disseminating knowledge, strengthening social… CONTINUE READING