• Corpus ID: 16846877

Chapter α Engineering Complex Systems

@inproceedings{Norman2004ChapterE,
  title={Chapter $\alpha$ Engineering Complex Systems},
  author={Douglas O. Norman and Michael L. Kuras},
  year={2004}
}
Using the current instantiation of the Air and Space Operations Center (AOC), and the desired evolution of it, the AOC is shown to be best thought of as a complex system. Complex Systems are alive and constantly changing. They respond and interact with their environments – each causing impact on (and inspiring change in) the other. We make the case that a traditional systems engineering (TSE) approach does not scale to the AOC; consequently, we don’t believe TSE scales to the “enterprise.” 
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