User services at NlU (Acadenzic Compzdting Senlices) faces the sanze trezzds that menace and excite euery other i?zformation services organization. We shozrld not fool ozzrselzles that tlzese trends represezzt a single transition, and tlzaf we will lzot need to meet these clzallenges again. Dyer associates chatzge COT lack of it) witlz organixtional culture… (More)