Changing services: clients, quality, and collaboration


User services at NlU (Acadenzic Compzdting Senlices) faces the sanze trezzds that menace and excite euery other i?zformation services organization. We shozrld not fool ozzrselzles that tlzese trends represezzt a single transition, and tlzaf we will lzot need to meet these clzallenges again. Dyer associates chatzge COT lack of it) witlz organixtional culture… (More)
DOI: 10.1145/263814.263910


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