Change management perspectives in an ERP implementation

  title={Change management perspectives in an ERP implementation},
  author={Ilkka Kemppainen},
This case study analyses a multiyear ERP (SAP R/3) implementation project in a global company from perspectives of conflicts and problems the project faced. The paper reports on the core of the implementation activities from the start of the project in late 1995 until mid 2000, when most of the originally estimated implementation efforts were finished. The study reveals what pitfalls an inappropriate understanding of the magnitude of changes required for implementation involves and what… CONTINUE READING