Challenges of business processes management in healthcare: Experience in the Irish healthcare sector

@article{Helfert2009ChallengesOB,
  title={Challenges of business processes management in healthcare: Experience in the Irish healthcare sector},
  author={Markus Helfert},
  journal={Business Proc. Manag. Journal},
  year={2009},
  volume={15},
  pages={937-952}
}
Purpose – The purpose of this paper is to outline a framework for analyzing healthcare process management projects. By using this framework, it seeks to analyze a system implementation in Ireland. The system aims to standardize healthcare human resource and payroll for the Irish healthcare sector. Design/methodology/approach – A popular system and business process implementation is analyzed in Ireland. The research intends to use this case scenario to identify success and failure, which in turn… CONTINUE READING
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