Causality Analysis of IT Capabilities to Achieve Maximum Business Outcomes

Abstract

Outcome-based business (OBB) is a business model that directly links a service provider's revenue or fee to the business value delivered by enabled services to the client. Its financial construct allows for a shared risk and reward model. Using OBB model, the service provider earns its revenue upon meeting mutually agreed benchmarks that affect these key… (More)
DOI: 10.1109/SCC.2014.101

Topics

6 Figures and Tables

Cite this paper

@article{Zhou2014CausalityAO, title={Causality Analysis of IT Capabilities to Achieve Maximum Business Outcomes}, author={Nianjun Zhou and Satya Nitta and Ajay Mohindra}, journal={2014 IEEE International Conference on Services Computing}, year={2014}, pages={741-748} }