Categories, disciplines, and social coordination

  title={Categories, disciplines, and social coordination},
  author={Terry Winograd},
  journal={Computer Supported Cooperative Work (CSCW)},
  • T. Winograd
  • Published 1 December 1997
  • Business
  • Computer Supported Cooperative Work (CSCW)
Lucy Suchman's paper, “Do categories have politics,” challenges the validity of speech act theory as a basis for computer systems for workflow support. Suchman fears that the explicitiness of the theory leads to undue discipline when it is applied in practice. Her fear is grounded in a misunderstanding of what it means to use such a theory, and this paper clarifies the difference between formal comprehensivemodels of behavior and formalstructures used in communication and recording, Explicit… 

Why ERPs Disappoint: the Importance of Getting the Organisational Text Right

In 1994, the journal Computer Supported Cooperative Work (CSCW) featured a debate between two acknowledged “stars” in the field: Lucy Suchman, then a researcher at PARC (the Xerox Palo Alto Research

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Speech acts and voices: Response to Winogradet al.

  • L. Suchman
  • Philosophy
    Computer Supported Cooperative Work (CSCW)
  • 2004
The basic argument is that the categorical framework offered by speech act theory provides a particularly attractive foundation for designers interested in inscribing a formal structure of communications into their technology.

On making explicit

  • M. Lynch
  • Philosophy
    Computer Supported Cooperative Work (CSCW)
  • 2004
Winograd and Flores designed a system that enables users 'explicitly [to] identify' their utterances by selecting from a list of speech-acts that includes categories like 'requests' and 'promises'.

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  • D. Bogen
  • Sociology
    Computer Supported Cooperative Work (CSCW)
  • 2004
In her essay "Do categories have politics?," Suchman (1994) attempts to situate Winograd and Flores' (1986) "language/action perspective" within the longer view of social development provided by

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  • P. Agre
  • Computer Science
    Computer Supported Cooperative Work (CSCW)
  • 2004
A reconstruction of this logic provides evidence for the emergence of a novel vision of work-discipline, the empowerment and measurement regime, discussed in relation to market dynamics, Taylorism, and research on the social organization of information technology and its use.

Uber and Language/Action Theory

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The action workflow approach to workflow management technology

The ActionWorkflow™ approach to workflow management technology: a design methodology and associated computer software for the support of work in organizations based on theories of communicative activity as language/action is described.

Rotlrigo Flores i111d kr11:111du jilorcs. (1992): 'I'l~e Ac~ioll Wor Appro:~ch to Workflow M~i~~agemct~t Technology

  • Rotlrigo Flores i111d kr11:111du jilorcs. (1992): 'I'l~e Ac~ioll Wor Appro:~ch to Workflow M~i~~agemct~t Technology

Kulii~ (cdilors). (1993): Speci:~l issue on 1':irticipatory Design

  • Contmunic:ttions ACM

Contlmter ,~ll(~porfed Cooprrrtivc Work (ECSCW'93). Milon, Ildy. Dordrecl~t: Kluwcr Academic Publishers. CATEGORIES. DISCIPI,INES. AND SOCIAL COORDINATION

  • Contlmter ,~ll(~porfed Cooprrrtivc Work (ECSCW'93). Milon, Ildy. Dordrecl~t: Kluwcr Academic Publishers. CATEGORIES. DISCIPI,INES. AND SOCIAL COORDINATION