Care-as-service, care-as-relating, care-as-comfort: understanding nursing home residents' definitions of quality.

@article{Bowers2001CareasserviceCC,
  title={Care-as-service, care-as-relating, care-as-comfort: understanding nursing home residents' definitions of quality.},
  author={Barbara J. Bowers and Barbara Fibich and N Jacobson},
  journal={The Gerontologist},
  year={2001},
  volume={41 4},
  pages={
          539-45
        }
}
PURPOSE This study explored how nursing home residents define quality of care. DESIGN AND METHODS Data were collected through in-depth interviews and were analyzed using grounded dimensional analysis. RESULTS Residents defined quality in three ways: (a) Care-as-service residents focused on instrumental aspects of care. They assessed quality using the parameters of efficiency, competence, and value. (b) Care-as-relating residents emphasized the affective aspects of care, defining quality as… CONTINUE READING

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