Care Enough to Provide an Exceptional Patient Experience.

  title={Care Enough to Provide an Exceptional Patient Experience.},
  author={Debra Engelhardt-Nash},
  journal={Journal of the Massachusetts Dental Society},
  volume={64 2},
In a thriving, busy practice, there never seems to be enough time in the day. Unfortunately, this busyness may cause the team to focus on getting things done instead of caring for patients. If our tone and communications with patients seems rushed and distracted, patients may feel unimportant to the practice. Take a breath and then a few minutes to purposefully communicate with patients, especially during these touch points: