Capturing mental models to meet users expectations

  title={Capturing mental models to meet users expectations},
  author={Cristina Olaverri-Monreal and Joel Gonçalves},
  journal={2014 9th Iberian Conference on Information Systems and Technologies (CISTI)},
User centered design implies knowledge of the future user's needs within the design phase of the product. A correspondence between both conceptual and mental models ensures a smooth operation in the expected manner that entails mastering all the functionality ensuring user satisfaction. Therefore, consideration of the user's mental model is crucial in… CONTINUE READING