Capturing Volunteered Information for Inclusive Service Design: Potential Benefits and Challenges

  title={Capturing Volunteered Information for Inclusive Service Design: Potential Benefits and Challenges},
  author={Christopher J. Parker and Andrew J. May and Val Mitchell and Alison Burrows},
  journal={The Design Journal},
  pages={197 - 218}
ABSTRACT Inclusive Design focuses on understanding the broad spectrum of peoples' needs and abilities, with a view to developing more successful products and services. However, peoples' experiences with products and services are dynamic and multi-layered, presenting a unique set of challenges for Inclusive Designers. This paper presents the concept of Volunteered Geographic Information (VGI) as an integral part of future inclusive services. By utilizing crowd-sourced data, services can become… 
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