Capitalizing on Diversity: Interpersonal Congruence in Small Work Groups

@article{Polzer2002CapitalizingOD,
  title={Capitalizing on Diversity: Interpersonal Congruence in Small Work Groups},
  author={J. T. Polzer and L. Milton and William B. Swarm},
  journal={Administrative Science Quarterly},
  year={2002},
  volume={47},
  pages={296 - 324}
}
We examine interpersonal congruence, the degree to which group members see others in the group as others see themselves, as a moderator of the relationship between diversity and group effectiveness. A longitudinal study of 83 work groups revealed that diversity tended to improve creative task performance in groups with high interpersonal congruence, whereas diversity undermined the performance of groups with low interpersonal congruence. This interaction effect also emerged on measures of… Expand

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