Executive Summary: Capital Blue Cross is the largest health insurer in Central Pennsylvania and the Lehigh Valley, serving nearly 1.5 million members in a 21-county region. Capital Blue Cross customers with Comprehensive Major Medical and Wraparound Major Medical coverage can be assured their claims are handled as efficiently as possible through the CBC Sigma Omnidesk system and Pennsylvania Blue Shield IBM ImagePlus system. Pennsylvania Blue Shield is also an independent licensee of the Blue Cross and Blue Shield Association. The CBC system invisibly uses automatic retrieval robots to interface with PBS and CBC mainframes and imaging systems for claims retrieval, conversion and processing among four locations. This imaging process, along with others, has reduced CBC’s annual two million claims throughput by seven days.