Capability Traps and Self-Confirming Attribution Errors in the Dynamics of Process Improvement

@article{Repenning2002CapabilityTA,
  title={Capability Traps and Self-Confirming Attribution Errors in the Dynamics of Process Improvement},
  author={Nelson P. Repenning and J. Sterman},
  journal={Administrative Science Quarterly},
  year={2002},
  volume={47},
  pages={265 - 295}
}
  • Nelson P. Repenning, J. Sterman
  • Published 2002
  • Sociology, Computer Science
  • Administrative Science Quarterly
  • To better understand the factors that support or inhibit internally focused change, we conducted an inductive study of one firm's attempt to improve two of its core business processes. Our data suggest that the critical determinants of success in efforts to learn and improve are the interactions between managers' attributions about the cause of poor organizational performance and the physical structure of the workplace, particularly delays between investing in improvement and recognizing the… CONTINUE READING
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