Capability, Quality, and Performance of Offshore IS Vendors: A Theoretical Framework and Empirical Investigation

@article{Palvia2010CapabilityQA,
  title={Capability, Quality, and Performance of Offshore IS Vendors: A Theoretical Framework and Empirical Investigation},
  author={Prashant C. Palvia and Ruth C. King and Weidong Xia and Shailendra C. Palvia},
  journal={Decision Sciences},
  year={2010},
  volume={41},
  pages={231-270}
}
Information systems (IS) offshoring has become a widespread practice and a strategic sourcing choice for many firms. While much has been written by researchers about the factors that lead to successful offshoring arrangements from the client’s viewpoint, the vendor’s perspective has been largely scarce. The vendor perspective is equally important as offshore IS vendors need to make important decisions in terms of delivering operational and strategic performance and aligning their resources and… CONTINUE READING