Can Reputation Discipline the Gig Economy? Experimental Evidence from an Online Labor Market

  title={Can Reputation Discipline the Gig Economy? Experimental Evidence from an Online Labor Market},
  author={Alan Benson and Aaron Sojourner and A. Umyarov},
  journal={Manag. Sci.},
In two experiments, we examine the effects of employer reputation in an online labor market (Amazon Mechanical Turk) in which employers may decline to pay workers while keeping their work product. First, in an audit study of employers by a blinded worker, we find that working only for good employers yields 40% higher wages. Second, in an experiment that varied reputation, we find that good-reputation employers attract work of the same quality but at twice the rate as bad-reputation employers… Expand
Can Reputation Discipline the Gig Economy?: Experimental Evidence From an Online Labor Market
Just as employers face uncertainty when hiring workers, workers also face uncertainty when accepting employment, and bad employers may opportunistically depart from expectations, norms, and laws.Expand
Wage Transparency, Negotiation, and Reference-dependent Utility
Wage transparency has become increasingly prevalent across industries as a result of government mandates, companies' voluntary disclosure, and digitization. A commonly cited benefit of wageExpand
More Stars or More Reviews?
This research investigates which of the two types of reputation information --average star rating or the number of reviews --is more important for signaling a user's trustworthiness, and finds that the relative effectiveness of ratings and reviews differ depending on whether reputation has a strong or a weak differentiation power. Expand
Buyer preferences for auction pricing rules in online outsourcing markets: fixed price vs. open price
This research empirically examines the determinants of buyers’ choices between the two mechanisms with secondary data from an online outsourcing market and reveals a unique insight that incomplete information and information asymmetry, rather than the expected buyer surplus, are critical factors to buyers‘ preferences on bid dimensionality. Expand
Financial Reporting Quality and Wage Differentials: Evidence from Worker-Level Data
We examine whether financial reporting quality influences employee turnover and wages using employer-employee matched data in the U.S. We find that low financial reporting quality is associated withExpand
Silence of crowdworkers—reasons and implications for work conditions and quality
Abstract Microtasks accomplished by humans are used in many corners of the Internet. They help to make decisions where it is not possible to rely on algorithms (yet) like insult detection or fakeExpand
Crowdwork - a comparative law perspective
"As the world becomes increasingly digitalized, we are confronted with new, often disruptive, business models also leading to new forms of labour. One feature of this development is the dualExpand
The Internet Connected Production Line: Realising the Ambition of Cloud Manufacturing
The conceptual positioning and practical implementation of the latest developments in manufacturing practice such as Redistributed manufacturing, Cloud manufacturing and the technologies promoted by Industry 4.0 and Industrial Internet agendas are described. Expand
Reputation Agent: Prompting Fair Reviews in Gig Markets
This study presents a new tool, Reputation Agent, to promote fairer reviews from requesters (employers or customers) on gig markets and discusses how tools that bring more transparency to employers about the policies of a gig market can help build empathy thus resulting in reasoned discussions around potential injustices towards workers generated by these interfaces. Expand


The Limits of Reputation in Platform Markets: An Empirical Analysis and Field Experiment
We argue that reputation mechanisms used by platform markets suffer from two problems. First, buyers may draw conclusions about the quality of the platform from single transactions, causing aExpand
Employer Reputation at Work
Employer reputational costs - that is, the loss in value of the firm's reputational assets if the firm reneges on its promises to workers, both express and implied, - has played an important role inExpand
Labor market reputation and the value of the firm
This study examines the stock market reaction to announcements that should contribute to the positive reputation of firms' human resource management practices. Announcements consist of the annualExpand
Monopsony in Online Labor Markets
On-demand labor platforms make up a large part of the “gig economy.” We quantify the extent of monopsony power in one of the largest on-demand labor platforms, Amazon Mechanical Turk (MTurk), byExpand
Reputation and Regulations: Evidence from eBay
This paper explores the impact of two mechanisms, namely, reputation badges and buyer protection programs, and their interaction on eBay’s marketplace, and suggests buyer protection increases the total welfare by 2.9%. Expand
Names and Reputations: An Empirical Analysis
This paper tests several predictions from the literature on firm reputation, and confirms a main result: poor performance leads a firm to conceal its reputation. A residential plumbing firm with aExpand
Landing the First Job: The Value of Intermediaries in Online Hiring
Online markets for remote labour services allow workers and firms to contract with each other directly. Despite this, intermediaries—called outsourcing agencies—have emerged in these markets. ThisExpand
The Dynamics of Seller Reputation: Evidence from Ebay
We construct a panel of eBay seller histories and examine the importance of eBay's reputation mechanism. We find that, when a seller first receives negative feedback, his weekly sales rate drops fromExpand
Reputation for Quality
We propose a model of firm reputation in which a firm can invest or disinvest in product quality and the firm's reputation is defined as the market's belief about this quality. We analyze theExpand
Reputation Effects and the Limits of Contracting: A Study of the Indian Software Industry
  • Abhijit V. Banerjee, E. Duflo
  • Economics, Environmental Science
  • 1999
This paper examines evidence of the role that reputation plays in determining contractual outcomes. We conduct an empirical analysis of the Indian customized software industry, using a data set weExpand