Can Computer-Mediated Asynchronous Communication Improve Team Processes and Decision Making? Learning From the Management Literature

  title={Can Computer-Mediated Asynchronous Communication Improve Team Processes and Decision Making? Learning From the Management Literature},
  author={Gregory R. Berry},
  journal={Journal of Business Communication},
  pages={344 - 366}
  • Gregory R. Berry
  • Published 1 October 2006
  • Business
  • Journal of Business Communication
Effective communication is critical to most organizational processes, including team collaboration and decision making. Face-to-face communication is commonly assumed to be superior to all other forms of communication, yet face-to-face communication does not cope well with organizational constraints such as time pressure or the geographic distribution of team members. A partial answer in overcoming some of these constraints may be computer-mediated asynchronous communication (CMAC). CMAC… 

Tables from this paper

Enhancing Effectiveness on Virtual Teams
The effective management of virtual teams requires knowledge and understanding of the fundamental principles of team dynamics regardless of the time, space, and communication differences between virtual and face-to-face work environments.
Team Climate and Media Choice in Virtual Teams
As work teams become more distributed, effective computer-mediated communication is increasingly impacting their performance. This study investigates how team climate influences communication
A cross‐disciplinary literature review: Examining trust on virtual teams
Effective and efficient teams communicate, collaborate, and perform, even if these teams are not co-located. Although much is known about enabling effectiveness on face-to-face teams, considerably
Impact of Task Types and CMC Technology on Exchange Quality: An Empirical Investigation
The results show that the frequency of e-mail communication is a significant factor in facilitating effective communication and Familiarity with CMC positively impacts satisfaction on task dimensions and results in improved communication.
The Hype and Reality of Social Media Use for Work Collaboration and Team Communication
Recommendations are made for how business communication scholars can advance, define, and set apart the field by focusing on business communication via enterprise social networking platforms.
Team Communication in Theory and Practice
Teams are ubiquitous in organizations. Yet, little is known about their dynamic team processes. One particular gap in our understanding is when and how often these types of processes are necessary.
Organizational Communication: Assessment of Videoconferencing as a Medium for Meetings in the Workplace
  • B. Olaniran
  • Computer Science
    Int. J. Technol. Hum. Interact.
  • 2009
This paper explores and presents an account of videoconferencing use in a governmental organization and address implications for meetings and general communication process.
Promoting Critical Thinking in Virtual Teams: A Dialogic Approach
Effective decision-making in a virtual environment is becoming increasingly important as more and more organizations introduce virtual teams into their global businesses. Critical thinking is a
The Impacts of Team Listening and Unscheduled Meetings on Team Coordination
We examined the impacts of the team listening environment and the frequency of team communication on team coordination in business environments. While there is a long history of examining listening
THE IMPACT OF ELECTRONIC COMMUNICATION WITHIN ORGANIZATIONS' MEDIA ON MANAGERIAL LEADERSHIP BEHAVIOUR - Theoretical Analyses and Empirical Evidence: Operationalisation / Indicalisation of Measured Variables -
Nowadays big global enterprises with thousands of employees, all spread around the world, benefit of the new communication technology like virtual conferencing, chatting, emailing etc.. Real time


Decision Accuracy in Computer-Mediated versus Face-to-Face Decision-Making Teams.
The present study examines the effects of two modes of communication (face-to-face or computer-mediated) on the accuracy of teams' decisions and controls for the negative impact of FtF communication on staff member differentiation increased the beneficial effect of the FtF mode on overall decision making accuracy.
Group decision making and communication technology
Shaping Electronic Communication: The Metastructuring of Technology in the Context of Use
A theoretical framing of the mediation process suggests that it can be a powerful organizational mechanism for helping organizations provide the ongoing attention and resources needed to adapt electronic communication technologies to changing conditions, contexts, and organizational forms.
Anticipated Ongoing Interaction Versus Channel Effects on Relational Communication in Computer-Mediated Interaction
Previous research on the interpersonal tone of computer-mediated communication shows different effects using longitudinal computer-mediated groups than are found in research using one-shot groups,
The Equalization Phenomenon: Status Effects in Computer-Mediated and Face-to-Face Decision-Making Groups
A striking and unexpected result was that "first" advocacy was shared by high-and low-status members in discussions using electronic mail, which resulted in increased equality of influence across status and expertise.
Cognitive Diversity and Consensus in Group Decision Making: The Role of Inputs, Processes, and Outcomes.
Examining how individuals entering a group decision-making context with different perspectives of the issues to be discussed arrive at cognitive consensus revealed that unanimity decision rule groups achieved more cognitive consensus than majority rule groups.
Conflict and Strategic Choice: How Top Management Teams Disagree
Substantive conflict is natural within top management teams as executives struggle with making high-stakes choices under conditions of ambiguity and uncertainty. Yet, many top management teams fail
Communication and Group Decision-Making
PART ONE: INTRODUCTION Introduction - Marshall Scott Poole and Randy Y Hirokawa Communication and Group Decision Making Remembering and 'Re-membering' - Lawrence R Frey A History of Theory and
Democracy, Performance, and Outcomes in Interdisciplinary Health Care Teams
Central to hospice care is the interdisciplinary team. Such health care teams are by definition democratic, self-managing teams. Fifty-two team members on seven hospice teams in three hospice