Call classification using recurrent neural networks, support vector machines and finite state automata

Abstract

Our objective is spoken-language classification for helpdesk call routing using a scanning understanding and intelligent-system techniques. In particular, we examine simple recurrent networks, support-vector machines and finite-state transducers for their potential in this spoken-language-classification task and we describe an approach to classification of… (More)
DOI: 10.1007/s10115-005-0198-5

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